Privacy Policy

1. Introduction

Dubbo Repairs & Maintenance (ABN 22 316 866 329) is a commercial property maintenance contractor based in Dubbo, NSW. We take the privacy of our clients, contractors, and enquiring parties seriously.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how we protect it. It applies to all information collected through our website (dubborepairs.com.au), by email, phone, or direct communication.

We handle personal information in a manner consistent with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect the following types of personal information:

Contact and identity information:

• Full name
• Phone number
• Email address
• Organisation or company name (where relevant)

Job-related information:

• Property address or site location
• Description of works required
• Scope documents, plans, or photos provided by you
• Correspondence relating to a quote, work order, or ongoing engagement

We collect only what is necessary to respond to your enquiry or deliver the services you have requested.

3. How We Collect Information

We collect information through the following channels:

• Website contact form: when you submit an enquiry, work order request, or scope through dubborepairs.com.au
• Email: when you contact us directly at admin@dubborepairs.com.au
• Phone: when you call us at 02 5820 0975
• Direct communication: when you provide documents, plans, or job details during the course of an engagement

We do not collect personal information without your knowledge.

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry or work order request
• Prepare and provide quotes, pricing, or scope confirmation
• Deliver, manage, and document the works you have engaged us for
• Communicate with you throughout a job, including scheduling, variations, and close-out
• Maintain records of completed and ongoing engagements for business and compliance purposes
• Meet any legal or regulatory obligations that apply to our work

We do not use your personal information for marketing purposes without your consent, and we do not send unsolicited commercial communications.

5. Disclosure of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may disclose your information in limited circumstances, including:

• Subcontractors or trade personnel: where a job requires the involvement of a subcontractor, we may share relevant site and job details (such as location and scope) necessary for them to carry out the work. We take reasonable steps to ensure these parties handle information appropriately.
• Legal requirements: where we are required by law, regulation, or a court order to disclose information.
• With your consent: in any other circumstance where you have explicitly agreed to disclosure.

We do not disclose personal information to overseas entities.

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access or disclosure.

Practical measures include:

• Storing digital records in password-protected systems and email accounts
• Limiting access to personal information to those who need it to carry out their role
• Not retaining personal information for longer than is necessary for the purpose it was collected

No method of electronic storage or transmission is completely secure. While we take our obligations seriously, we cannot guarantee absolute security. If you have concerns about the security of information you have provided, contact us directly.

We do not store sensitive personal information beyond what is required to deliver our services.

Typically, information is retained for the duration of the engagement and a reasonable period after completion for record-keeping and compliance purposes.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, or misleading.

To make a request, contact us using the details in Section 10. We will respond within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request.

If we are unable to provide access or make a correction, we will explain why.

8. Website and Cookies

Our website (dubborepairs.com.au) may use cookies or similar technologies to support basic functionality, such as remembering form inputs or understanding how the site is being used.

We do not use tracking technologies to build advertising profiles or share browsing data with third-party marketing platforms.

If you use a browser setting to decline cookies, most features of this website will continue to function normally.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at dubborepairs.com.au/privacy-policy. The date at the top of this page reflects when the policy was last updated.

10. Contact Us

If you have a question, concern, or complaint about how we have handled your personal information, contact us directly:

We will respond to privacy-related enquiries within five business days.